When buying a newly built home, many people assume they can simply walk into a builder’s sales office and take it from there. After all, the model homes are beautiful, the reps are friendly, and it all seems pretty straightforward. But what most buyers don’t realize is that this approach can be a costly mistake—one that may exclude the representation of a seasoned buyer’s agent who could have safeguarded their interests and negotiated a better deal.
Builder’s sales agents are hired to represent the builder. Their loyalty lies with the company that pays them—not with you, the buyer. Their primary goal is to sell you one of the builder’s homes with the most favorable terms for the builder. This means their job is to close quickly and protect the builder’s bottom line—not necessarily yours.
That’s where a buyer’s agent comes in.
An experienced buyer’s agent acts solely on behalf of the buyer, providing advice, insight, and negotiation skills that protect your interests and your investment. Best of all, their services typically come at no cost to you—the builder pays the buyer’s agent’s commission! They can help with:
Assessing the builder’s reputation and past projects
Comparing floor plans and pricing with other builders or neighborhoods
Understanding the contract (which often favors the builder)
Negotiating upgrades, incentives, and terms
Overseeing inspections and timelines to ensure quality construction
Avoiding costly mistakes that novice buyers can easily overlook
Here’s the catch—and it’s a big one.
If you walk into the builder’s office or register online without naming your buyer’s agent, the builder may refuse to recognize your agent later. This means your agent could be cut out of the deal entirely—and so could all the protection and advocacy they provide.
Most builders have strict policies: the buyer’s agent must be introduced before any contact is made. Otherwise, the builder assumes you’re an unrepresented customer—and they won’t honor your agent’s commission.
Even a casual inquiry, like filling out a web form or attending an open house without disclosing your agent, can create complications. So before you pick up the phone or tour that dreamy model home, talk to your buyer’s agent first. They’ll ensure the proper documentation is in place and escort you through the process with your best interests at heart.
Buying a newly built home is a major investment. With so many choices, unknowns, and marketing tactics involved, having your own professional advisor isn’t just helpful—it’s essential. An experienced buyer’s agent levels the playing field, giving you confidence, clarity, and possibly thousands of dollars in savings.
So don’t go it alone. And don’t go to the builder first.
Let your agent lead the way—and protect the deal that’s supposed to protect you.